Privacy policy

TaxNGo (“TaxNGo”, “we”, “us” or “our”) provides an online service that helps UK car dealers and private vehicle keepers arrange road tax when a V5C document is not immediately available. We are an independent vehicle services provider and are not part of, or endorsed by, the DVLA or UK Government. For data-protection purposes, TaxNGo is the data controller of the personal data described in this policy.

We collect only the information we need to provide the service and meet our legal obligations. Information you provide directly: - Name, email address and phone number - Business name (if you are a motor trader) - Vehicle registration number and keeper/contact details - Billing and payment information (we do not store bank login credentials) Information collected automatically: - IP address, browser type and device information - Pages visited and interactions with the site (via cookies and analytics) - Approximate location derived from your IP address Information from third parties: - DVLA vehicle enquiry data (make, model, tax class, CO₂ emissions, tax cost) - DVSA MOT data where used to confirm vehicle details - Payment status updates from our Open Banking payment provider

We use your personal data to: - Look up vehicle details and calculate road tax costs - Create and manage your TaxNGo account - Process payments and issue receipts - Place road tax orders with the appropriate tax agent - Communicate with you about your order status - Provide customer support - Improve the website and prevent fraud - Comply with legal and regulatory obligations

Under UK GDPR, we process personal data on the following legal bases: - Contract: processing necessary to provide the service you requested (for example, looking up a vehicle and placing a tax order) - Legal obligation: keeping records for tax, accounting and regulatory purposes - Legitimate interests: improving our service, preventing fraud and keeping the site secure - Consent: where you have agreed, for example to optional marketing communications

We do not sell your personal data. We share information only with: - Regulated payment providers who process your Open Banking payment - The tax agent or service provider who places the road tax order with the DVLA - Cloud hosting, email and analytics providers that help us run the platform - Professional advisers and regulators where required by law All third parties are contractually required to keep your data secure and use it only for the purposes we specify.

Our service providers may process data outside the UK. When this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Government, and we only work with providers that meet UK data-protection standards.

We keep your personal data for as long as you have a TaxNGo account and for a reasonable period afterwards to: - Resolve disputes or queries - Meet accounting, tax and legal record-keeping requirements - Defend legal claims When data is no longer needed, we delete or anonymise it securely.

We use industry-standard technical and organisational measures to protect your data, including encryption in transit (HTTPS/TLS), access controls, regular security reviews and secure hosting environments. Payments are handled by regulated providers with bank-level security.

Under UK data-protection law you have the right to: - Access the personal data we hold about you - Correct inaccurate or incomplete data - Request deletion of your data in certain circumstances - Object to or restrict some types of processing - Withdraw consent where we rely on it - Lodge a complaint with the Information Commissioner’s Office (ICO) To exercise your rights, contact us using the details at the bottom of this page.

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the site is used and improve your experience. You can manage or disable cookies through your browser settings. Some cookies are essential for the site to work.

TaxNGo is not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

We may update this privacy policy from time to time. When we make material changes, we will update the date at the top of this page. Continued use of the service after changes means you accept the updated policy.